Privacy Policy

1. 1. Information We Collect

We collect personal information that you voluntarily provide when booking our services, including your name, email address, phone number, pickup and drop-off locations, and payment details. We also automatically collect certain technical data such as your IP address, browser type, and device information when you visit our website.

• Name, email address, and phone number provided during booking.
• Pickup and drop-off locations for your trips.
• Payment details processed through our secure payment partners.
• Technical data such as IP address, browser type, and device information collected automatically.

2. 2. How We Use Your Information

We use your information to process bookings, communicate with you about your trips, improve our services, send you relevant updates and promotions (with your consent), and comply with legal obligations. We never sell your personal data to third parties.

• Process and manage your bookings and payments.
• Communicate with you about your trips, including confirmations and driver details.
• Improve our services based on usage patterns and feedback.
• Send relevant updates and promotions (only with your consent).

3. 3. Information Sharing

We may share your information with our chauffeurs (to fulfil your booking), payment processors (to process transactions), and law enforcement (when required by law). We require all third parties to respect your data and handle it in accordance with applicable data protection laws.

• Chauffeurs — to fulfil your booking (name, pickup location, contact number).
• Payment processors — to securely process your transactions.
• Law enforcement — only when required by Kenyan law or court order.

4. 4. Cookies & Tracking

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our website.

We use analytics cookies to understand how visitors interact with our website, helping us improve the user experience. No personally identifiable information is shared with analytics providers.

5. 5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure server infrastructure, and regular security audits.

6. 6. Your Rights

You have the right to access, correct, or delete your personal data at any time. You may also object to the processing of your data or request that we restrict its use. To exercise any of these rights, please contact us at privacy@abiria.co.

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to update or correct inaccurate information.
• Deletion — request that we delete your personal data from our systems.
• Objection — object to the processing of your data or request restricted use.

7. 7. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete that information promptly.

8. 8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting a notice on our website or sending you an email.

9. 9. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at privacy@abiria.co or visit our Contact page.

privacy@abiria.co