We understand plans change. Here's everything you need to know about cancelling or modifying your booking.
Cancellation Tiers
More than 24 hours before pickup
Full refund
Cancel at no cost if your plans change well in advance. Your full payment will be refunded to the original payment method.
12 to 24 hours before pickup
50% refund
Cancellations in this window incur a 50% charge to cover driver assignment and vehicle preparation costs.
Less than 12 hours before pickup
No refund
Late cancellations are charged in full as the chauffeur and vehicle have already been allocated for your trip.
Need to change your pickup time, location, or vehicle? You can modify your booking free of charge up to 12 hours before the scheduled pickup. Changes within 12 hours are subject to availability and may incur additional charges. Contact our team to make changes.
Changes to vehicle type or service level may affect pricing. Any price difference will be communicated before confirming the modification.
Approved refunds are processed within 3–5 business days.
We understand that emergencies happen. In cases of medical emergencies, flight cancellations, or other extraordinary circumstances beyond your control, please contact us directly. We will review your situation on a case-by-case basis and may offer a full refund or credit for future bookings.
Documentation may be requested to verify special circumstances. We aim to be fair and understanding in every situation.
If a client fails to appear at the designated pickup location within 30 minutes of the scheduled time without prior notice, it will be treated as a no-show. No-shows are charged in full. Our chauffeur will attempt to reach you by phone before marking a trip as a no-show.
If you're running late, please call us immediately. We can often extend the waiting period if we're notified in advance.
Easy Process
Reach out via phone, email, or the contact form on our website with your booking reference number.
Our team will process your request and send a confirmation email with details of any applicable charges.
If eligible, your refund will be processed within 3–5 business days to your original payment method.
Our team is here to help with cancellations, modifications, or any other booking enquiries.
Contact Us